Privacy and Cookies Policy
This website uses cookies. Cookies are small text files stored by a web browser when you visit a site. They can be
used to remember information about your visit and personal preferences for a website. The cookies used, and
their functions are;
WordPress cookies
These are essential to the operation of the WordPress content management system which powers this site.
Google Analytics
We use Google Analytics cookies and Remarketing cookies together to inform, optimise and serve ads based on
user’s past visits to our website. We use these tools to improve our website for the benefit of our users and
make site improvements, all data collected is anonymous. For more information on Google Analytics cookie
usage, please visit their website:
A cookie is only stored on your browser if you a play an embedded video on our website. Don’t click play on any
of our videos if you don’t want to have a YouTube cookie set. YouTube is owned by Google and their privacy
policy can be found here:
Targeting and advertising cookies
Cookies enable us to learn about what ads you see, what ads you click, and other actions you take on our site.
This allows us to provide you with more useful and relevant ads. They also limit the number of times that you
see an ad and help us measure the effectiveness of our marketing campaigns. The advertising cookies are in
accordance with each provider’s policies:
Facebook and Instagram:
Bing: and
Email tracking
We use Open Tracking via MailChimp to understand your interaction with the emails we send you, and to ensure
we’re sending you relevant information. Open Tracking downloads a tiny image from the server when you open
our email, and lets us know that you opened it, and also tells us which device you opened it on and the email
client and browser you used. By signing up, you give us permission to use Open Tracking via MailChimp. you can

unsubscribe at any time by clicking on the “click here to unsubscribe” link provided in our emails or by
contacting us direct. Email tracking is in accordance with Mailchimps policies:
Prohibiting the collection of cookies
If you would like to prevent us from collecting cookies when you visit our site, please update the privacy setting
in your chosen web browser. You can directly control cookie acceptance from there:
Google Chrome:
Mozilla Firefox:
Internet Explorer:
Google Analytics:
We also use Facebook Pixel to collect data on visitor behaviour, such as:
 Which pages are visited
 Which device was used to view the website
 What actions were taken
 Shopping trends and actions
This information may be used to serve Facebook ads in future.
You can opt out of collection of information and third party adverts by using the following services:
Digital Advertising Alliance: Opt Out
To change cookie collection go to
Your Online Choices
For more information about cookies please click on the following link:
Disabling Cookies
If you do not wish to accept our Cookies you can decline Cookies and/or refuse access to previously stored
information by using your web browser. The facilities within your web browser to allow you to do this will vary
from browser to browser but they may be found in the “Privacy” or “Cookies” section of the “Properties” menu
of your browser. If you require assistance in disabling Cookies you should refer to the “help” menu within your
browser. Please note however, if cookies are disabled, you may not be able to use all of the interactive features
of our website and it may limit the service we are able to provide to you via the website.
Data That we Collect from You

We collect the following data:
When you request services or otherwise provide us with your personal details (such as your name, contact
details, e-mail address etc) and from your usage of the website and any other information you post on the
website, e-mail or otherwise send to us.
By using the website you consent to the collection, storage, use and transfer of your data by us in accordance
with the terms of this Privacy Policy.
Use Of Data
We use the data that you provide:
to supply you with the products, services and information which you have requested;
to inform you about our services, events, special offers and similar material;
to assess client satisfaction (e.g. where you agree to participate in a survey); and
to help improve our services generally.
We may contact you by post, telephone or fax as well as by e-mail. If you change your mind about being
contacted in the future by any of these means then please let us know.
All information you provide to us is stored on secure servers with industry standard anti-virus and firewall
protection in place.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do
our best to protect your personal data, we cannot guarantee the security of your data transmitted online or
through the website. Any transmission is at your own risk. Once we have received your information, we will use
strict procedures and security features to try to prevent unauthorised access.
Disclosure Of Data
We process all data in accordance with the Data Protection Act 1998. We may disclose your data to other third
parties who act for us and to our business partners for the purposes set out in this Privacy Policy or for purposes
approved by you. Unless required to do so by law, we will not otherwise share, sell or distribute any of the data
you provide to us without your consent.
Your Rights
You have the right to ask for a copy of the Data held by us in our records in return for which we may charge a
small fee. You also have the right to require us to correct any inaccuracies in your Data.
Right to be Forgotten

If you would like us to erase the data we hold about you please contact us by email. You will also be asked to
prove your Identity with a form of government issued photo ID.
Contact Us
If you have any queries concerning your data or this policy then please contact
The EU Cookie Law (The Privacy and Electronic Communications Regulations 2011) is a piece of privacy
legislation that requires visitors to give consent before allowing a website to store or retrieve any information
from any device through the use of cookies. By educating visitors on how information about them is collected
through the use of cookies, and allowing them to decide for themselves if they wish to allow it to take place, the
aim is to protect online privacy for everyone.
Cookies are small text files, downloaded to your computer by the browser (e.g. Internet Explorer, Firefox etc.)
whenever you access a website. They enable websites to store such information as user preferences and login
details. They may also be used to record how long you spend browsing each page on a site or what pages you
visit most. Cookies can be thought of as providing a “memory” for the website, enabling it to recognise you and
respond appropriately.
For further information visit or
How this website uses cookies
Website Statistics
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other
information about website use by means of cookies, which are stored on users’ computers. The information
generated relating to our website is used to create reports about the use of the website, including how our site
is navigated and what pages are most popular. Google will store this information. Google’s privacy policy is
available here.
Finding our Offices
We use Google Maps on our Contact Us page to provide detailed information on how best
to visit our offices. Google set a cookie that allows them to remember which browser you are using and what
preferences you have set when you view maps. We use Google Maps tools on the basis that Google adheres to
its privacy policy and its terms of service.
Social Media
We may also use a number of third party, social media plug-ins including but not limited to
Google’s ‘+1′ button, Facebook’s ‘Like Box’, Twitter’s ‘Follow Button’ and LinkedIn’s ‘Share’ and ‘Follow’ buttons.
We use these services for the convenience of our visitors, allowing them to access up to the minute information
as well as recommend our services to others. To learn more about each organisations’ privacy policies, please
visit the links provided below:
• Google
• Facebook
• Twitter
• LinkedIn
• Pinterest

How to disable cookies?
By continuing to browse this site you are agreeing to our use of cookies as described above. However you can
still disable cookies at a browser level if you wish. You may experience reduced functionality if you choose to do
so. The settings that decide how your browser handles cookies will typically be found in the ‘Options’ or
‘Preferences’ menu of your browser. In order to understand these settings, the following links may be helpful;
otherwise you should use the ‘Help’ option in your browser for more details.
Individual Rights
Any individual can request to see the information we hold on them at any time. If you believe the information
we hold on you is incorrect, you will have the right to have this rectified or deleted accordingly.
A full list of an individual’s rights under GDPR are as follows:
1. 1. The right to access the personal data we hold on you
2. 2. The right to correct and update the personal data we hold on you
3. 3. The right to have your personal data erased
4. 4. The right to object to processing of your personal data
5. 5. The right to data portability
6. 6. The right to withdraw your consent to the processing at any time for any processing of personal data
to which consent was sought.
7. 7. The right to object to the processing of personal data where applicable.
8. 8. The right to lodge a complaint with the Information Commissioners Office. You can contact the
Information Commissioners Office via email, on 0303 123 1113, or at the Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Other websites
This privacy policy only applies to this website. This website links to other websites so please refer to their
privacy policies for details on how your information is collected and used.
Changes to our privacy policy
This policy is regularly reviewed and any updates will be placed on this web page. This policy was last updated
on 9 May 2018.
Contact us
Please contact us if you have any queries about our privacy policy or the information we hold about you.

Storage and Accuracy of Personal Information
Where we Store your Personal Information

The data that we collect from you may be transferred to, and stored at, a destination outside the European
Economic Area (“EEA”) as long as it is in a country which has been assessed by the European Commission and/or
ICO as ensuring an adequate level of protection for persona data.
We may store and process your personal data through third parties that we use to operate the service that we
provide such as MailChimp for email marketing campaigns. 
By submitting your personal data, you agree to its transfer, storing and processing as it is described above. We
take all reasonable steps to ensure that your information is accurate, up-to-date, complete, relevant and not
 Retention and Deletion of Personal Information
We will retain your information for as long as necessary to fulfil the purpose(s) for which it was collected and to
comply with applicable laws and your consent.
What to do if you have a concern or complaint about our use of your personal data
We strive to act in accordance with all relevant data protection legislation, at all times.
If you have a concern or complaint about our collection or processing of your personal information, then please
contact us at so that we can put it right.
Support Desk is managed by 1-Bill Solutions Ltd, and when you contact Support Desk by any means such
as placing any complaint or query that you need by email, you will be providing your personal information to 1-
Bill Solutions Ltd and they will be the controllers in this case; they will be managing, processing and storing your
data according to this Privacy Notice.  
You have the right to make a complaint to the data protection regulator in your country. You can find them at:
•  UK –
•  Republic of Ireland –
Updating your details
You must advise of us any changes in your data, for example if you change your e-mail address. You can review
or amend your data by contacting us at at any time.
Access to information (Subject Access Request)
You have the right to access information we hold about you, and we will provide you with an initial copy free of
However, we may charge a low amount as an administration charge in the event of access requests that are
excessive or repetitive.  For further information go to and search for ‘Right of access’.